Versand
Shipping & Delivery Policy
Last updated: September 24, 2026
This Shipping & Delivery Policy explains the shipping and delivery arrangements applicable to orders placed through dxcsdf.shop.
The online store is operated by:
WHITE & LLOYD CONSULTING ENGINEERS LIMITED
DEVON HOUSE, 11 HIGH STREET
THAMES DITTON, ENGLAND
KT7 0SD
Company Registration Number: 11064240
Website: dxcsdf.shop
Email: support@dxcsdf.shop
Telephone: +44 1945 582658
1. Delivery Destinations
We currently provide delivery to eligible addresses in:
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Germany
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Austria
Delivery availability may depend on the destination, product, order details and delivery services available at the time of purchase.
Please enter your delivery address during checkout to confirm whether delivery is currently available to your location.
The delivery destinations and options shown during checkout are the options applicable to your particular order.
2. Shipping Costs
We currently offer free standard shipping for eligible orders delivered to supported addresses in Germany and Austria.
There is no standard shipping charge for eligible orders.
If an optional delivery service with an additional charge becomes available, any applicable cost will be clearly displayed during checkout before you complete your order.
Customers will not be charged additional shipping fees that were not disclosed before the order was placed.
3. Order Processing
After an order has been successfully placed, it will be prepared for shipment.
Processing time may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.
Once your order has been processed and dispatched, you may receive a shipping confirmation or other delivery information using the contact details provided with your order.
4. Estimated Delivery Time
The estimated delivery timeframe applicable to your order will be displayed during checkout, in your order confirmation, or otherwise communicated to you before or after dispatch as appropriate.
Delivery estimates are provided in good faith and may vary depending on the destination, carrier and circumstances outside our reasonable control.
Unless a different delivery period has been specifically agreed, orders will be delivered in accordance with applicable consumer law.
If you have questions regarding the expected delivery of your order, please contact us at:
5. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders where this payment option is displayed during checkout.
Where Cash on Delivery is selected, payment is generally collected when the order is delivered, subject to the procedures of the applicable delivery provider.
Please ensure that the shipping address and telephone number provided with your order are accurate so that the delivery provider can complete delivery where necessary.
The payment methods actually available for a particular order are those displayed during checkout.
6. Order Confirmation
After placing an order, you may receive an order confirmation at the email address provided during checkout.
Please review your order and delivery information carefully.
If you notice an incorrect name, delivery address, telephone number or other important information, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that delivery information can be changed after an order has already been processed or dispatched.
7. Order Tracking
Where tracking is available for your shipment, tracking information may be provided by email or through another appropriate order communication.
Tracking information may take some time to become active after the parcel has been handed over to the carrier.
Not all delivery services or orders necessarily provide the same tracking functionality.
8. Delivery Delays
Delivery may occasionally be affected by circumstances such as:
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High order volumes
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Carrier or transportation disruptions
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Severe weather conditions
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Public holidays
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Incorrect or incomplete delivery information
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Operational disruptions outside our reasonable control
If we become aware of a significant delay affecting your order, we may contact you using the information provided when the order was placed.
Where an order is not delivered within the agreed delivery period, your rights under applicable consumer law remain unaffected.
9. Failed Delivery
Customers are responsible for providing complete and accurate delivery information.
If delivery cannot be completed because the address is incorrect or incomplete, the recipient is unavailable, or another delivery problem occurs, the carrier may make another delivery attempt or provide further instructions.
If your parcel is returned to us following an unsuccessful delivery, please contact:
We will review the circumstances and provide appropriate information regarding the next steps.
10. Lost Packages
If your tracking information indicates that a package has not progressed for an unusual period of time, or if you believe your order has been lost during transportation, please contact us.
Please provide your order number and relevant delivery information so that we can investigate the shipment with the applicable delivery provider.
Customers' statutory rights regarding undelivered goods remain unaffected.
11. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the problem
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Photographs of the damaged product or packaging, where reasonably possible
We will review the issue and provide appropriate assistance.
Nothing in this section limits your statutory rights regarding damaged, defective or non-conforming goods.
12. Responsibility During Delivery
Where we arrange delivery using a carrier selected by us, responsibility for the goods remains with us during transportation until the goods are delivered to you or to a third party designated by you, subject to applicable law.
This does not apply in the same way where a customer independently selects and contracts a carrier that was not offered by us.
13. Delivery Address
Orders will be delivered to the address provided during checkout.
Customers should ensure that all delivery information is accurate and complete before submitting an order.
Depending on the carrier, delivery may be made to the specified address, an authorized recipient, or another permitted delivery location in accordance with the carrier's applicable delivery procedures.
14. Customs, Duties and Taxes
Any taxes, duties or other charges applicable to an order will be handled in accordance with applicable law and the information provided during checkout.
Where additional charges are applicable and must be paid by the customer, they will be disclosed where required before the order is completed.
Customers will not be charged undisclosed shipping or delivery fees by us.
15. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, supported markets, business practices or applicable legal requirements.
The latest version will be published on dxcsdf.shop with an updated revision date.
Changes will not improperly affect rights that have already arisen in relation to an existing order.
16. Consumer Rights
Nothing in this Shipping & Delivery Policy excludes, restricts or limits any mandatory consumer rights available under applicable law.
If an order is not delivered within the agreed timeframe, customers may have additional rights and remedies under applicable consumer protection law.
17. Contact Information
If you have questions regarding shipping, delivery or an existing order, please contact us:
WHITE & LLOYD CONSULTING ENGINEERS LIMITED
DEVON HOUSE, 11 HIGH STREET
THAMES DITTON, ENGLAND
KT7 0SD
Company Registration Number: 11064240
Website: dxcsdf.shop
Email: support@dxcsdf.shop
Telephone: +44 1945 582658
Customer service enquiries regarding an order should include the relevant order number whenever possible.