Return & Refund Policy

Last updated: September 24, 2026

This Return & Refund Policy applies to purchases made through dxcsdf.shop, operated by:

WHITE & LLOYD CONSULTING ENGINEERS LIMITED
DEVON HOUSE, 11 HIGH STREET
THAMES DITTON, ENGLAND
KT7 0SD
Company Registration Number: 11064240
Email: support@dxcsdf.shop
Telephone: +44 1945 582658

This policy applies to customers in Germany and Austria and is intended to provide clear information regarding cancellations, returns and refunds. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Right of Withdrawal

If you are a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us before the withdrawal period expires:

Email: support@dxcsdf.shop
Telephone: +44 1945 582658

Please provide your order number and sufficient information for us to identify your order.

After notifying us of your withdrawal, you must return the applicable goods in accordance with the return instructions provided by our customer service team.

2. Return Conditions

To help us process your return efficiently, returned products should, where reasonably possible:

• Be returned with all included accessories, components and documentation.

• Be securely packaged to prevent damage during transportation.

• Not show signs of use beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product.

You may inspect a product in the same way that you would reasonably be able to inspect it in a physical store. If the product has been handled beyond what is necessary for such inspection and its value has been reduced as a result, we may be entitled to make an appropriate deduction from the refund where permitted by applicable law.

3. How to Request a Return

To request a return, please contact:

support@dxcsdf.shop

Please include:

• Your full name

• Order number

• Product you wish to return

• Reason for the return, if you wish to provide one

For the statutory right of withdrawal, providing a reason is not required.

Our customer service team will provide the applicable return instructions and, where necessary, the return address.

Please do not send a return to our registered company address unless our customer service team specifically instructs you to do so.

4. Return Shipping Costs

If you exercise your statutory right of withdrawal, the direct cost of returning the goods may be your responsibility unless we inform you otherwise or applicable law requires us to bear the cost.

If you receive an incorrect, damaged or defective product for which we are responsible, reasonable return shipping costs will be covered by us where required.

Please contact us before returning a damaged, defective or incorrect product so that we can provide appropriate instructions.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or materially different from what you ordered, please contact us at support@dxcsdf.shop as soon as reasonably possible.

Please provide your order number and a description of the issue. Photographs or other relevant information may be requested where reasonably necessary to assess the problem.

Your statutory rights regarding defective or non-conforming goods remain unaffected by this policy.

6. Refunds

Once a valid return has been received and processed, we will issue the applicable refund.

For withdrawals covered by the statutory right of withdrawal, refunds will be made without undue delay and generally no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Where applicable, the refund will include the original standard delivery costs. Additional delivery costs resulting from your choice of a more expensive delivery method than our standard delivery option are generally not refundable.

As dxcsdf.shop offers free standard shipping, no standard outbound shipping charge will normally have been paid by the customer.

7. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible orders where shown during checkout.

For a returned order originally paid by Cash on Delivery, we may need to request suitable payment information from you in order to process the refund.

Please follow the instructions provided by our customer service team. Refund availability and processing remain subject to applicable consumer law.

8. Refund Processing Time

After a refund has been issued, the time required for the funds to become available may depend on the payment method, bank or payment service provider.

Where bank details or other information are required to process a refund, processing may begin after the necessary information has been received and verified.

9. Exceptions

The statutory right of withdrawal may not apply to certain categories of goods where an exception is provided by applicable law. This may include, depending on the circumstances:

• Goods made to the consumer's specifications or clearly personalized.

• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.

• Other products for which applicable consumer law expressly excludes the right of withdrawal.

Any applicable statutory exception will be assessed according to the nature and condition of the relevant product.

10. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different product, model or variation, please contact us at support@dxcsdf.shop. Depending on the circumstances, we may ask you to return the original product and place a new order.

This does not affect your statutory rights regarding defective or non-conforming goods.

11. Free Shipping

We currently offer free standard shipping for eligible orders delivered to supported destinations in Germany and Austria.

Any available shipping and payment options for a particular order will be displayed during checkout.

12. Contact Information

If you have any questions regarding a cancellation, return or refund, please contact us:

WHITE & LLOYD CONSULTING ENGINEERS LIMITED
DEVON HOUSE, 11 HIGH STREET
THAMES DITTON, ENGLAND
KT7 0SD
Company Registration Number: 11064240

Website: dxcsdf.shop
Email: support@dxcsdf.shop
Telephone: +44 1945 582658

This Return & Refund Policy does not exclude, restrict or otherwise affect any mandatory statutory rights that consumers may have under applicable consumer protection law.